No matter our roles at Providence Saint Joseph we are Caregivers

September 21, 2017

At Providence, all employees, physicians and volunteers are called caregivers, though many of us do not directly provide patient care. We work in offices, in accounting, information technology, human resources and various other support services.

Adriana Aguilar is a caregiver in the Admitting Department at Providence Saint Joseph Medical Center where she handles paperwork for patients coming into the hospital for surgery, various procedures or treatments or perhaps to have a baby. And Jen Tait is a volunteer who works in admitting, escorting patients to their next destinations.

Both define what it means to be a caregiver – to offer patients our full attention regardless of the setting.

Recently, a gentleman was waiting in the lobby of the admitting office. He was scheduled for pre-op blood work and other tests before an upcoming procedure. Adriana didn’t think he looked quite right, but didn’t want to embarrass him, wondering if he had a condition that made it difficult for him to stand up from his chair and walk into her office. She realized he might be suffering a stroke, and before he could take a seat in her office, Jen, who had been keeping a wary eye, swooped in with a wheelchair. Jen quickly wheeled the patient to the Emergency Department while Adriana called ahead to alert the staff he was on his way and to describe his symptoms. The team was ready and waiting.

And due in part to these ladies’ quick actions, he was home within two days with no significant after-effects of the stroke.

Adriana told her co-workers about the incident – not to boast, but to drive home the importance of keeping their eyes open and taking action if someone is in need of medical help, her supervisor Liza Fallar said.

“She wants the staff, especially our new hires, to know we take care of the patient first and worry about the paperwork later,” said Liza said.

Jen knows first-hand the compassion and quality of care provided at Providence Saint Joseph. She suffered a hemorrhagic stroke last year and was hospitalized for two months. Today she volunteers – giving back to her hospital, grateful for the life-saving care she received.