You may visit the Health Information Management Department in the Koll Building, which is located at 2020 Santa Monica Blvd., Third Floor, Santa Monica, CA 90404 from 8 a.m. to 4:30 p.m., Monday through Friday, and complete an authorization to have your records released.
A HealthPort representative would be happy to mail, email, or fax an authorization form to you. You can request an authorization form by calling 310-829-8946 Monday through Friday from 8 a.m. to 4 p.m. You can then mail, fax (310-315-6148), or email the authorization back to Providence Saint John's Health Information Management Department, 2020 Santa Monica Blvd., Third Floor, Santa Monica, CA 90404.
The normal processing time for fulfilling a request for medical records is 7-10 business days.
The cost for medical records when a patient requests the information is $0.25 per page. The cost is different if the records are requested by your insurance company or an attorney. There is no charge when records are requested by your physician.
When your request for medical records is complete, you will receive an invoice from HealthPort by mail. The invoice will include the breakdown of the fees along with an address to where you should send the payment. You may also pay by credit card by filling out the appropriate field on your invoice. Your records will be mailed to you the same day the invoice is mailed out. If you would rather pick up your records, or have them emailed to you, please note your request on the authorization form.