Frequently Asked Questions
How much does Providence Telestroke
There is no fee for non-profit hospitals to participate in
Providence Telestroke Network.
How much does the telestroke neurologist’s
consultation cost the network hospital?
There is no fee per consultation for hospitals subscribed
to Providence Telestroke Network.
How does billing work for Providence
The consulting telestroke neurologist may bill the patient
or the patient’s insurance for the consultation. Your
network hospital will bill for emergency department care
How does the telestroke system protect patient
Telestroke is HIPAA-compliant. Site personnel are
responsible for obtaining normal patient care consent and
HIPAA documentation. Providence uses a HIPAA-secure
virtual private network when transmitting any patient
How quickly can I get a consult?
Our stroke experts are available 24 hours a day, seven
days a week. Our response times are typically within
What happens if the telestroke equipment fails?
In that unlikely event, technical support is available 24
hours a day. If technical issues cannot be immediately
resolved, the telestroke neurologist
will complete the consultation over the phone.
Is your goal to transfer as many patients to
Providence as possible?
No. To the contrary, our goal is to partner with network
hospital physicians and staff to keep patients in their local
hospitals whenever possible. Telestroke is a method for
rapidly triaging your stroke patients and meeting the most
up-to-date treatment guidelines for stroke care.
Am I obligated to send my patient to a
No. Using the Providence Telestroke Network does not
obligate your hospital to send patients to Providence.
If a network hospital wishes to transfer a patient to
Providence, then transportation, bed placement and guest
services will be facilitated by the Providence Critical Care
Transport Team and guided by the consulting telestroke
neurologist. The Providence Critical Care Transport Team
can be reached 24 hours a day at (818) 847-4200.
Once the Providence Telestroke Network system is
up and running, are we obligated to use it?
No. The network hospital physicians and staff may
choose to use the telestroke system whenever they deem
What if the emergency department physician does
not agree with the telestroke consultant?
The final decision for the patient’s care always belongs
to the bedside physician. There is no obligation for the
network hospital to follow the recommendations of the
Are there liabilities associated with Providence
The liabilities are the same as if the consultation were
performed in person.