Meet The Family

April 01, 2012

Think of the Providence system as a family—a very large family. It’s not just five world-class medical centers. It’s Providence Medical Institute (PMI), a network of medical clinics and urgent care centers, Providence TrinityCare Hospice, Providence High School, Providence St. Elizabeth Care Center, Providence Home Health, plus a host of other specialized programs reaching throughout Southern California.

“Our mission always has been to provide care to the communities in which we reside,” says Michael Hunn, senior vice president and regional chief executive for Providence Health & Services, Southern California. “We have a long history of caring for generations of families.”

As a family of its own, Providence is deeply committed to collaboration. Each medical center and facility has specific areas of expertise and service offerings. What makes Providence even stronger is the fact that these resources are shared across the entire network.

“We still have our community-based focus, but we’re one ministry committed to excellence and expert collaboration,” Hunn explains. “We are a large system and our physicians all can communicate and benefit from each others’ best practices. Our goal is to have each community get the best of the best from across the Providence system.”

Team Providence

There are a number of ways members of the Providence family collaborate across communities. For one thing, colleagues from throughout the Providence system have regular conferences to discuss every aspect of care delivery. According to Hunn, few outside consulting groups could provide the level of expertise that’s gathered in these meetings.

In addition, Providence facilities are always prepared to support one another. If a child is brought into the emergency department (ED) at Providence Holy Cross Medical Center, for example, there’s a special ambulance to provide transportation to Providence Tarzana Medical Center, which offers specialized pediatric care.

Providence is further enhancing collaboration by implementing an electronic medical records (EMR) system. Once EMRs are up and running system-wide, patient records will be instantly available at every Providence location.

“This effort is really focused on the big picture around coordinated care and efficiencies—and making sure our patients get exactly the care they need,” Hunn says. For instance, the EMR system will eliminate the chance of duplicate tests being ordered by different doctors, because every physician will be able to see every test administered and the results.

“Not performing duplicate tests saves money for patients and Providence,” Hunn says. “Those are health care dollars we can spend on expanding the resources we offer to everyone.”

Right Place, Right Time

Better coordination doesn’t just mean improved efficiency and cost savings. It also means making sure people are receiving the right care in the right setting. Providence’s physicians and staff are well prepared to educate patients in navigating their health care choices.

The robust program of palliative and hospice care is one excellent example. Some patients need disease management and pain management care while others require end-of life care. It’s important to differentiate so that each person receives the appropriate treatment in the proper setting - something Hunn says Providence’s palliative and hospice care providers are extremely good at.

“They are trained in telling people realistically what their care options are and in supporting patients and their families through difficult times,” he explains. “At every stage of a patient’s life, we can make sure they’re in the right place, whether it’s in a doctor’s office, an urgent care center, a medical center or at home with home health care or hospice.”

The Sum of Its Parts

Providence is able to excel as a whole because the individual team members are extremely good at what they do—and they truly care for the communities they serve.

“We’re very fortunate to have incredibly well-trained and, in some cases, world-class physicians who bring some of the highest levels of expertise to the treatment of diverse, complex diseases,” Hunn says. “At the same time, these are truly community-based physicians, who live in the communities where they practice and really do care about the health of the community.”

This superior level of care, available at every Providence facility, is recognized by a long list of awards and designations. This includes rankings among the top hospitals in the nation by U.S.News & World Report and high ratings for quality surgical outcomes and various specialties.

Providence also has been acknowledged for its community outreach programs, which extend across Southern California and around the world. “From wellness support groups to monetary assistance for under-served communities, I don’t know any other health system that’s as embedded in the community as we are with outreach,” Hunn says. “For the people of Providence, it’s more than just doing a job. It’s being part of something that’s greater than themselves.”

Our Family Tree

Every Providence medical center offers comprehensive services, but each one has its own areas of expertise, too.

Providence Tarzana Medical Center

  • Providence Tarzana Wound Center: Designed for the evaluation and treatment of chronic, non-healing wounds, the center develops individualized care plans to treat the most difficult cases.
  • Vascular Services: Providence Tarzana was names the best hospital in California for vascular surgery by HealthGrades and is one of the few hospitals in the Valley to offer carotid artery stenting for which it’s ranked No.1.
  • Pediatrics: The facility offers a pediatric intensive care unit (PICU) staffed by experts around-the-clock, along with pediatric outpatient therapy programs including physical, occupational and speech therapy, as well as a pool therapy program for children with juvenile arthritis.

Providence Saint Joseph Medical Center

  • Bariatric Wellness Center: One of the country’s leading centers of bariatric weight-loss surgery, the center is one of the few programs in California certified by both the American Society for Metabolic and Bariatric Surgery and the American College of Surgeons, and recognized as a Bariatric Center of Excellence by HealthGrades. The center performs LAP-BAND, gastric sleeve and gastric bypass – using minimally invasive laparoscopic techniques.
  • Hycy and Howard Hill Neuroscience Institute: the Valley’s only comprehensive neuroscience institute delivers the full spectrum of care – from diagnosis to treatment through its Stroke, Neurovascular, Movement Disorders and new Outpatient Neurodiagnostic Centers.
  • Roy and Patricia Disney Family Cancer Center: Here, advanced technology combines with complementary therapies to provide customized treatment that delivers outcomes better than national averages for many types of cancers.

Providence Holy Cross Medical Center

  • Emergency and Trauma Care: Providence Holy Cross is one of only two hospitals in the San Fernando Valley with a Level II Trauma Center designation. Certified trauma surgeons and specialists, such as neurosurgeons, are on call 24/7.
  • Women’s and Children’s Services: A new Women’s Pavilion unites all Ob-Gyn services on one floor and features a new 12-bed neonatal intensive care unit, dedicated cesarean section operating rooms, private rooms and in-room couplet care for mom and baby,
  • Nurse Magnet Designation: This facility is the only hospital in the Valley and neighboring communities to be awarded this national honor from the American Nurses Credentialing Center, which recognizes excellence in nursing services.

Providence Little Company of Mary Medical Center San Pedro

  • Acute Rehabilitation: A leading rehabilitation facility, the Rehabcentre offers comprehensive services for conditions such as stroke and spinal cord and brain injuries. This includes physical, occupational and speech therapy.
  • Addiction Medicine: Providence Little Company of Mary San Pedro’s premier chemical dependency rehabilitation program addresses the needs of the chemically dependent and their loved ones. It features an experiences interdisciplinary team and uses a broad array of therapies.

Providence Little Company of Mary Medical Center Torrance

  • Heart and Vascular: Named one of the Top 50 Cardiovascular Hospitals 2011 by Thomson Reuters, the program provides treatment for people with disorders of the heart, arteries, veins and lymphatic vessels – from emergency care and diagnostics to treatment and rehabilitation.
  • Women’s Health: Providence Torrance features one of the area’s most active in-patient obstetric units, offering a full range of women’s services including reproductive and breast health, pregnancy, labor and delivery, menopause and aging issues.
  • Neonatal Intensive Care Unit: Prepared to handle newborns’ special needs, this high-tech NICU includes an on-site neonatologist and staff specially trained in newborn care. The intimate healing environment offers newborns a greater chance to thrive.