NICU Patient and Family Support
We are committed to giving your baby the best possible care and we can do that when we work closely with you. You are encouraged to visit your baby as often as you wish. In order to ensure the best care for all our babies, we ask that these guidelines be followed:
Visitation for NICU Patients
In order to prevent infection and promote the health of your infant, all visitors to the NICU must do a 3 minute scrub prior to entering. A scrub sink and supplies are located near the entrance to the NICU.
Please have no food or drinks while in the NICU, and turn off your cellular phone before entering. Handling your cell phone and infant at the same time can result in your infant being exposed to harmful bacteria.
Visiting can occur all day, every day. We want you to be involved in every aspect of your infant’s care.
For your infant’s protection, we are a locked unit. You may access the unit via the Labor and Delivery entrance. After 9 p.m., you may enter through the Emergency Department.
Visiting is open to parents, family, and friends. A parent or banded partner must always be present at the bedside for any other visitors to be allowed. A total of 3 people per family may be at the bedside at one time, including the parent(s). Siblings of the baby may visit if they are 3 years or older. Parents must fill out a declaration that their visitors are up-to-date on immunizations, have not had recent exposure to communicable disease and are not currently experiencing fever or symptoms of cold or flu.
Your Support Team
As a Baby Friendly Hospital, our goal as a facility is to promote breastfeeding as optimal nutrition for all of our babies, especially our most vulnerable, and to support you in your breastfeeding goals. Our doctors and nurses have received breastfeeding training and can assist you in the process. Lactation Consultants are available to answer questions and give you hands on assistance as needed with pumping and feeding your baby at the breast as well as ongoing support once you and your baby go home.
The Social Worker
A Clinical Social Worker is assigned to every infant admitted to the NICU and will meet with all parents to help you cope with the stress of having a baby who is hospitalized. She/he will assess your family’s needs, provide counseling and support, and help to connect you to valuable supportive resources.
The Case Manager
A case manager will assist in arranging specialty items needed to care for your infant upon discharge, and will monitor your case daily.