Providence Holy Cross Medical Center Among 2011 Winners of California Awards for Performance Excellence

March 28, 2012

MISSION HILLS (Dec. 26, 2011) – Providence Holy Cross Medical Center is among the nine winners statewide of the prestigious Eureka Awards bestowed by the California Awards for Performance Excellence, known as CAPE.

Administered by CCE and announced last week, the CAPE Eureka Award is the program’s top level award. The CAPE program guides California organizations to maintain competitiveness by promoting continuous improvement. Applicants are evaluated through 50‐page application and a weeklong site visit, based on the requirements of the Baldrige Criteria for Performance Excellence: leadership, strategic planning, customer and market focus, measurement, analysis and knowledge management, workforce focus, process management and results.

“We couldn’t be more proud, ending a very challenging year with such a prestigious honor,” said Larry Bowe, the hospital’s chief executive. “Our physicians, nurses, staff, volunteers – all of Providence Holy Cross – share this award. It is a tribute to their continuous pursuit of excellence.”

Providence Holy Cross, a 377-bed hospital in the northeastern San Fernando Valley, earned the Eureka Silver Award. It will join other recipients to accept the award at CCE’s 18th Annual Best Practices and Awards Conference, Celebrating Excellence 2012, May 1 and 2 at Disneyland’s Paradise Pier Hotel.

“The accomplishments of our winners exemplify the superior performance and sustainability that is possible from California's various industries,” said Brent Duggleby, chairman of CAPE Council. “The winners at each one of these award levels demonstrate a passion for excellence that is driving them to achieve prominence in each of their sectors. Californians can take pride in the accomplishments of these world‐class organizations.”

Winning the Eureka Gold Award were Children’s Hospital of Orange County and Sutter Davis Hospital in Davis; Eureka Silver: Providence Holy Cross, City of Los Angeles Community Development Department, Kaiser Permanente Riverside Medical Service Area and VA Palo Alto Health Care System; and Eureka Bronze: Desert Regional Medical Center in Palm Springs, Family Health Centers of San Diego and the Los Angeles Convention Center.

Founded in 1992, the California Council for Excellence is a nonprofit foundation dedicated to helping California‐based organizations achieve world‐class results through the principles and criteria of the Baldrige Performance Excellence Program. The organization oversees programs such as CAPE and CTEA, as well as the Governor’s Award for Excellence and the United States Productivity Award.

Providence Holy Cross, celebrating its 50th year, opened a four-story patient care tower this year, adding 138 new beds. The Mission Hills hospital is renowned for its emergency and trauma services, as well as its cardiology, neurology, pulmonology, maternity and oncology care. Earlier this year, the hospital was recognized with CAPE’s Prospector Award and, separately, by the Hospital Association of Southern California as one of the top 10 hospitals in the association’s Southern California Patient Safety Collaborative for performance in clinical outcomes measured by the nationally-recognized Surgical Care Improvement Project.

The Mission Hills medical center, dedicated to excellence and to compassionate care, was the first community hospital in Los Angeles County to receive Magnet Status for Nursing Excellence from the American Nurses Credentialing Center (ANCC.)