For Patients

Mail

Letters and packages for patients are delivered promptly to patients' room by hospital staff.

Newspapers

Newspapers are delivered Monday through Friday to patient rooms.

Volunteers

We have a wonderful group of volunteers who contribute many hours of service to the hospital. They supplement the services of the hospital staff in many ways and can be identified by their light blue uniforms and nametags.

Social Workers/Case Managers

A social worker is assigned to patient care areas and is trained to assist patients and family members to deal with financial, social and emotional problems that relate to illness or hospitalization. The department works with patients and families to help deal with long-term illnesses and rehabilitation and are involved in discharge planning. To contact the department, please ask your nurse.

Patient Relations

If you have any concerns or problems during your stay, we have a Patient Relations representative on staff to assist you. If you need assistance just ask your nurse to call the patient relations representative.

Interpreter Services

We have interpreters available for approximately 30 different languages including Spanish, Filipino, German, Japanese, Chinese, French, Farsi, Yiddish and American Sign Language. For assistance, please call the Nursing Office.

Providence Tarzana Medical Center has programs in place to meet the needs of our patients with language, hearing and sight disabilities. For language interpretation, we use a telephone system called CyraCom, where nurses use a dual handset phone (in some areas cell phones are used) to call the language line. This allows the patient, the physician/nurse and the interpreter to communicate together, with the interpreter repeating verbatim what is being said. Should our patients require a sign language expert, a nurse will arrange to have a specialist come to the hospital. This service is available 24/7. If our deaf patients want to communicate with family or friends outside the hospital, we have TTY telephones available in the PBX, ED and nursing office. Service dogs are welcome in the hospital to assist our blind patients.

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