For Patients

What to Wear to the Hospital

Please dress in loose, comfortable clothing that can be folded for storage. We will provide a gown and slippers. Leave any jewelry, hair accessories and valuables at home.

You may wear contact lenses to the hospital, but you must remove them prior to surgery. Please bring a storage case with you.

What to bring to the Hospital

On the day of a procedure, patients should bring the following items with them to the hospital:   

  • Any papers that a physician has provided, including orders, lab results, etc.
  • Medical insurance card(s)
  • A list of medications currently being taken, including dosages 
  • Personal items, such as glasses, dentures, hearing aid, cane, etc.  This includes items that will be needed following surgery.
  • An advanced directive, living will or durable power of attorney

What NOT to bring to the Hospital

  • Valuables should not be brought to the hospital. If necessary, these can be stored in the hospital safe or in the security office.
  • Any medications, herbal substances, etc., should be given to the patient's nurse. These could interfere or interact with any medications ordered during the patient's hospital stay and will be returned to the patient upon discharge or released to a family member during hospitalization. Patients should notify their nurse of any non-prescription or other medications, or herbal supplements that they have been taking at home.
  • Electronic devices, such as laptop computers, DVD players and cell phones, must be cleared by the nursing staff. However, cell phone usage is generally allowed throughout the hospital.
  • Providence Saint John's welcomes all incoming patients and makes every effort to ensure as pleasant a stay as possible. If we can be of any assistance either prior to or during admitting, please don't hesitate to contact a member of our staff.

Surgery

If you are having surgery, please contact the admitting department, and we will be happy to answer your questions. Please be sure to pre-register by calling the admitting department before coming to the hospital.

During surgery and the initial recovery period, your family and friends may stay in the waiting area. Immediately following surgery, your physician will meet with your family in the waiting area to let them know how the procedure went and to discuss post-operative care.

Calling Your Nurse

The intercom system in your room is mounted on the wall above the bedside table. This system is used for direct voice contact with the staff members at the nursing station.

Extending from the intercom is a pillow speaker that can be clipped to your bed for convenience. To call the nursing station, press the top bar marked "NURSE," and a staff member will respond via the intercom. When the nursing staff member answers, please make your request in a normal speaking voice. Some beds have the nurse call button built into the side rail. Please clarify with your nurse as to which nurse call system you have.

Fall Prevention

Fall prevention is a joint responsibility between patients, family members and the health care team. Your medical condition may change your ability to move safely. In fact, patients often fall because they are on medications that make them dizzy or drowsy, they are weak and unsteady due to illness or medical procedures, or because they've been sitting or lying down for long periods. Your fall risk is assessed when you come in to the hospital and this assessment is repeated frequently during your stay. If you are at risk of falling, a yellow tab is placed on your hospital I.D. band.

Because we are committed to your safety, we will require that you:

  • DO NOT get up unattended - use your call light.
  • Keep necessary items in reach, including your call light.
  • Wear the provided skid-proof foot ware.
  • Do not go to the restroom without our assistance.
  • Do not remove, unplug or disable provided safety alarms.

 

In addition to the above, your health care team will:

  • Provide you with individualized fall prevention strategies.
  • Provide special safety equipment (i.e. bed, lift, transfer equipment, etc).
  • Provide supervision.
  • Visit you frequently throughout the day and night.
  • Educate you and your family on fall prevention.

TV

Televisions are provided in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel. Channel listings are located at the back of your Patient Guide. All televisions have closed captioning available for the hearing impaired.

Telephone

Telephones are provided in all patient rooms. Incoming calls go directly to your room. Special volume-controlled telephones, ringing flashers and translation services are available upon request.

  • Hospital Operator, Dial "0"
  • Local Calls: Dial "9" + Number
  • Calls Outside Area Code 310: Dial 9 + 1 + Area Code + Number
  • Toll and Long Distance Calls: Dial "0" and a hospital operator will connect you with the telephone operator. Long distance calls are billed: Collect,3rd Party,or Credit Card

Electrical Appliances

Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers and other devices are not permitted in patient rooms. You may use only battery-operated devices. If you have brought an electrical device, it must pass a safety inspection by the Providence Saint John’s biomedical electronics personnel. Please talk with your nurse and ask to arrange an inspection.

Food Services

Overall health depends a lot on the foods you eat. That is why here at Providence Saint John’s, we make every effort to prepare wholesome, nutritious, well-balanced meals that comply with your doctor’s guidelines and reflect your personal preferences.

Each morning you will receive the next day’s menu. To help us know your preferences, just circle the items you want and we’ll do the rest. Our dietetic staff will review your selections to ensure that we meet your needs, and you will receive your meals the next day. If you prefer not to make a selection or cannot make a selection we will make sure you receive a meal selected personally for you.

If for any reason your meal may be delayed due to medical treatment we will make every effort to serve you after your treatment.