Contact Us

For urgent medical issues that are NOT life threatening, please contact your doctor’s office for assistance.

For life threatening emergencies, please call 911 or go to the nearest emergency room.

The Customer Relations team is your contact connection at Providence Care Network. Their goal is to act as your advocate and assist you in understanding your health care options and benefits, or to clarify any process issues.

Contact Customer Relations With Any Questions You May Have, Such As:

  • Eligibility
  • Benefits and co-payments
  • Selecting a primary care provider
  • Contracted specialists and facilities
  • Contracted health plans
  • Authorizations
  • Denials
  • Medical bills

The Customer Relations team can help communicate with health care providers and health plans on your behalf.

Customer Relations Department
Monday – Friday
9:00 a.m. – 5:00 p.m. (closed Noon – 1:00 p.m. for lunch)
1-855-359-6323

Providence Care Network
Administrative Offices
3550 Wilshire Blvd.
Suite 430
Los Angeles, CA 90010