Providence Holy Cross best rated hospital for quality in the communities it serves

July 28, 2016

Providence Holy Cross Medical Center is the top rated hospital serving the northern San Fernando Valley and the Santa Clarita Valley, according to the results of a federal government study released today.

The Centers for Medicare and Medicaid Services published its Overall Hospital Quality Star Ratings this morning ranking Providence Holy Cross four stars, out of five. Other hospitals in the area received two or three stars.

“This is the result of great teamwork by our physicians, our nurses and all our caregivers,” said Bernard Klein, M.D., the hospital’s chief executive. “The data are wide-ranging and include not only our performance on medical procedures and our ability to provide swift quality care in our very busy Emergency Department, but ratings also are based on the results of patient surveys. That input relates to the work performed by every single person at Holy Cross.”

Dr. Klein also credited Providence Holy Cross’s Magnet Hospital status, awarded by the American Nurses’ Credentialing Center to hospitals with nurse teams that rate among the nation’s top 8 percent for quality. Holy Cross is the only Magnet hospital in the San Fernando and Santa Clarita valleys.

More than 4,000 hospitals nationwide were rated, utilizing 64 measures to assess quality of care in hospitals. Just 2.2 percent received five stars; 20.3 percent, four; 38.5 percent, three; 15.7 percent, two; and 2.9 percent were rated a single star.

"These easy-to-understand star ratings are available online and empower people to compare and choose across various types of facilities from nursing homes to home health agencies," said Kate Goodrich, M.D., director of the Center for Clinical Standards and Quality at CMS.

One criticism of the study was that it penalized hospitals that serve high numbers of low-income patients. Holy Cross is among these hospitals, but bucked a trend that found so-called “safety net” hospitals earned slightly lower ratings.