Patient Bill of Rights

Providence Medical Centers strive to treat each patient fairly and equitably. We believe that each patient has rights and responsibilities. These apply to all of our patients, without regard to gender, sexual orientation, social, cultural, educational or religious background, language, age, ancestry, citizenship, color, national origin, race, presence of mental or physical disability, source of payment for your care, medical condition, marital status or status as a veteran.

Every patient at Providence Medical Centers has the right to:

  • Information that is complete and easy to understand
  • Care and treatment that is considerate and respectful, and that optimizes your comfort and dignity
  • Participate in decisions about treatment options, benefits, risks and alternatives, including appropriate pain management
  • Privacy and confidentiality in all matters
  • Consideration of personal beliefs and values
  • Timely responsiveness to requests, needs, concerns, complaints or grievances
  • Respect for advance health care directives, for your wishes regarding care and for all patient rights 

Rights of Patients to have their Pain Cared For 

In our efforts to ease the suffering of patients with pain, we believe they have the right to be informed about:

  • When pain is to be anticipated
  • Use of the Pain Rating Scale
  • Responsibilities regarding pain
  • Adverse side effects of medications
  • Symptoms that should be reported 

Patients can help us manage their pain by:

  • Communicating their pain rating goal
  • Telling us when they are in pain
  • Describing how they feel about taking pain medication
  • Asking what kind of pain they might expect to feel
  • Calling their nurse before pain gets out of control
  • Asking what options there are for relieving their pain 

We deeply care for all of our patients and their rights. We know that each patient has unique and diverse health care needs. To meet these needs better, we encourage you and your health care team to work as partners. And we encourage you or your designated representative to participate in discussions and decisions about your care, options, alternatives, risks and benefits. We want only the best care for you.

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